We’re looking for a 2nd Line IT Support Engineer to provide expert assistance to our clients in a hybrid role combining remote work with on-site visits across London.

ABOUT THE ROLE

As a 2nd Line IT Support Engineer, you’ll play a critical role in supporting our diverse customer base. This is a hybrid position that blends the convenience of working from home with the excitement of face-to-face interaction during on-site visits. You’ll ensure our clients’ IT systems run smoothly while delivering a top-notch service experience.

KEY RESPONSIBILITIES

• Troubleshooting & Support: Provide 2nd line technical support for hardware, software, and network issues remotely and on-site.
• System Maintenance: Diagnose and resolve incidents, escalate complex issues when necessary, and implement solutions to enhance IT infrastructure.
• Client Engagement: Travel to customer sites across London to provide hands-on support and build strong client relationships.
• Documentation: Maintain accurate records of support activities, solutions, and technical documentation.
• Collaboration: Work closely with the 1st and 3rd line support teams to deliver a seamless service experience.