2nd Line IT Technician

at  Logic Business Systems Ltd

Carlisle CA1 2UT, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Apr, 2025GBP 28500 Annual30 Jan, 2025N/AOperating Systems,Interpersonal Skills,Technology,It Support,Customer Service,User Experience,Server Management,Analytical SkillsNoNo
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Description:

About Us: Logic Business Systems LTD is a leading Managed Service Provider (MSP) and Cyber Security Provider. We pride ourselves on delivering excellent IT solutions and cyber security services to our diverse range of clients. Our team is driven by a passion for technology, a commitment to excellence, and a dedication to customer satisfaction.

JOB SUMMARY

We seek a highly skilled and motivated 2nd Line IT Technician to join our dynamic team. The successful candidate will play a key role in providing advanced technical support, troubleshooting complex IT issues, and ensuring the smooth operation of our clients’ IT infrastructure.

EXPERIENCE

  • Proven experience in a 2nd line support role, preferably within an MSP or Cyber Security environment.
  • Strong knowledge of Windows operating systems.
  • Experience with network troubleshooting and server management.
  • Familiarity with cyber security principles and practices.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proven experience in an IT support or help desk role is essential.
  • Previous experience in customer service will be beneficial in providing a positive user experience.
    If you are passionate about technology and enjoy helping others resolve their technical issues, we encourage you to apply for this exciting opportunity as a Line Technician.
    Job Type: Full-time
    Pay: £22,880.00-£28,500.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday

Work Location: In perso

Responsibilities:

  • Provide 2nd line technical support for hardware and software issues.
  • Troubleshoot and resolve network and server problems.
  • Assist with the installation, configuration, and maintenance of IT equipment.
  • Monitor and maintain systems and networks to ensure optimum performance.
  • Contribute to the implementation of IT projects and upgrades.
  • Ensure compliance with company policies and industry best practices.
  • Provide exceptional customer service and support to clients.
  • Resolving technical issues encountered by users, both remotely and on-site.

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Technician

Graduate

Proficient

1

Carlisle CA1 2UT, United Kingdom