2nd Line Mitel Engineer at Focus Group

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

30000.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mitel Certification, Mitel Hosted Systems, Mitel On-Premise Systems, Mitel Clusters, MiCollab, MiCC, MBG, MPA, ISDN, SIP, Analogue Technologies, IT Knowledge, Networking Knowledge, VPNs, VLANs, Wireshark

Industry

Telecommunications

Description

We’re Hiring – Technical Support Advisor 2nd Line - Mitel MiVB Salary – Up to £30,000 (DOE) Location – Manchester Key Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: We're looking for someone to join our Technical Support team, where you'll provide remote 2nd line support and help deliver telephony and IT network solutions. You'll be the go-to expert for troubleshooting, configuring, and installing Mitel-based systems across a range of sectors. From handling incidents and service requests to supporting Mitel clusters and tools like MiCollab, MiCC, MiBG, and MPA, you'll play a vital part in keeping our customers connected and supported. Key Responsibilities: Resolve technical faults both remotely and on-site across all supported products, ensuring SLA compliance and high levels of customer service. Collaborate with Mitel and third-party support partners to progress and resolve technical issues. Conduct site and remote surveys to assess solution suitability and customer requirements. Perform system upgrades and fault investigations, including out-of-hours work when necessary. Join the Oncall rota to provide 24/7 support for Mitel customers Provide training and support to service functions and other engineers. Ensure safe working practices and maintain company equipment in good condition. Skills & Experience: Mitel certification on Mitel MiVB, MBG and MiCollab. Strong understanding of Mitel Hosted and On-Premise telephone systems. Experience with Mitel clusters and associated products (MiCollab, MiCC, MBG, MPA). Proficient in diagnosing faults across ISDN, SIP, and analogue technologies. Solid IT and networking knowledge, including VPNs, VLANs, and network topology. Skilled in using diagnostic tools such as Wireshark. Ability to produce detailed technical documentation and handovers. Valid full UK driving licence and willingness to travel nationwide. Nice to have: Strong general IT skills and IP literacy. Knowledge of MiR (ASC) call recording. Proven experience in the telecoms industry. Proficiency in Microsoft Office applications, especially Excel. At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help. Ready to make a real impact? Apply now!

Responsibilities

Provide remote 2nd line support and help deliver telephony and IT network solutions. Resolve technical faults and ensure high levels of customer service while collaborating with support partners.