JOIN OUR TEAM AS A PEGA 2ND LINE OPERATIONS ENGINEER!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We’re looking for a talented 2nd Line OPS Specialist - CCB-CCM to join our dynamic. As a 2nd Line OPS Specialist, you’ll play a crucial role in supporting operational activities and managing end-to-end ownership for critical business applications.

• Support the continuous health and availability of critical business applications.
• Participate in incident response efforts, addressing application-related alerts and tickets in adherence to SLA and KPI requirements.
• Conduct root cause analysis and document resolutions.
• Assist in cloud capacity planning and cost management to align resources with business needs.
• Create and improve automated monitoring tools and scripts with guidance from senior team members.
• Develop and enhance automated monitoring solutions.
• Provide troubleshooting support, utilize basic scripting skills, and help senior team members tackle complex technical issues.
• Support system startups, configurations, and maintenance.
• Build and maintain Grafana dashboards.
• Respond to critical incidents swiftly to restore services and keep systems stable.