2nd Line OPS Technician - Agent Desktop

at  Vodafone

București, Municipiul București, Romania -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate05 May, 2025Not Specified06 Feb, 2025N/AGood communication skillsNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

JOIN OUR TEAM AS A PEGA 2ND LINE OPERATIONS ENGINEER!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We’re looking for a talented 2nd Line OPS Technician - Agent Desktop to join our dynamic team. As a 2nd Line OPS Technician, you’ll play a crucial role in supporting operational activities and ensuring the stability and reliability of the COPS Agent Desktop application.

Responsibilities:

  • Assist in monitoring the COPS Agent Desktop application, reporting anomalies and system performance issues.
  • Identify basic technical issues and escalate incidents to the appropriate support teams.
  • Record and track incidents, ensuring accurate documentation of issues and resolutions.
  • Monitor scheduled jobs and report any failures or delays for further investigation.
  • Handle basic service requests, providing first-level assistance to end users and escalating complex issues.
  • Perform routine checks on system interfaces, reporting inconsistencies or errors to senior team members.
  • Support senior team members in reviewing operational workflows and identifying potential improvements.
  • Participate in deployment activities by assisting with testing and documenting any issues encountered.

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Technician

Graduate

Technology or a related field

Proficient

1

București, Romania