JOIN OUR TEAM AS A PEGA 2ND LINE OPERATIONS ENGINEER!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We’re looking for a talented 2nd Line OPS Technician - Agent Desktop to join our dynamic team. As a 2nd Line OPS Technician, you’ll play a crucial role in supporting operational activities and ensuring the stability and reliability of the COPS Agent Desktop application.

• Assist in monitoring the COPS Agent Desktop application, reporting anomalies and system performance issues.
• Identify basic technical issues and escalate incidents to the appropriate support teams.
• Record and track incidents, ensuring accurate documentation of issues and resolutions.
• Monitor scheduled jobs and report any failures or delays for further investigation.
• Handle basic service requests, providing first-level assistance to end users and escalating complex issues.
• Perform routine checks on system interfaces, reporting inconsistencies or errors to senior team members.
• Support senior team members in reviewing operational workflows and identifying potential improvements.
• Participate in deployment activities by assisting with testing and documenting any issues encountered.