JOIN OUR TEAM AS A PEGA 2ND LINE OPERATIONS ENGINEER!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We’re looking for a talented 2nd Line OPS Technician - CCB-CCM to join our dynamic team. As a 2nd Line OPS Technician, you’ll play a crucial role in supporting operational activities and ensuring the health and availability of critical business applications.

• Perform routine checks to ensure critical business applications are running smoothly and report any issues.
• Monitor alerts, handle tickets, and escalate critical issues to meet SLA and KPI requirements.
• Track application performance, identify basic issues, and notify specialists for resolution.
• Assist in cloud capacity checks and follow cost-management practices.
• Generate basic reports and dashboards under supervision.
• Execute pre-defined scripts and monitoring processes to ensure operational reliability.
• Maintain Grafana dashboards by updating data sources or configurations.
• Provide basic troubleshooting support and escalate complex issues to senior team members.
• Participate in system startups, configurations, and maintenance tasks under supervision.
• Assist during critical incidents to support service restoration and ensure system stability.
• Support improvements in cloud-based monitoring frameworks as instructed.