2nd Line OPS Technician - CCB-CCM at Vodafone
București, Municipiul București, Romania -
Full Time


Start Date

Immediate

Expiry Date

11 May, 25

Salary

0.0

Posted On

11 Feb, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

JOIN OUR TEAM AS A PEGA 2ND LINE OPERATIONS ENGINEER!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We’re looking for a talented 2nd Line OPS Technician - CCB-CCM to join our dynamic team. As a 2nd Line OPS Technician, you’ll play a crucial role in supporting operational activities and ensuring the health and availability of critical business applications.

Responsibilities
  • Perform routine checks to ensure critical business applications are running smoothly and report any issues.
  • Monitor alerts, handle tickets, and escalate critical issues to meet SLA and KPI requirements.
  • Track application performance, identify basic issues, and notify specialists for resolution.
  • Assist in cloud capacity checks and follow cost-management practices.
  • Generate basic reports and dashboards under supervision.
  • Execute pre-defined scripts and monitoring processes to ensure operational reliability.
  • Maintain Grafana dashboards by updating data sources or configurations.
  • Provide basic troubleshooting support and escalate complex issues to senior team members.
  • Participate in system startups, configurations, and maintenance tasks under supervision.
  • Assist during critical incidents to support service restoration and ensure system stability.
  • Support improvements in cloud-based monitoring frameworks as instructed.
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