Salary: £25k - 35k per year
Reference: NA/2LE
This is an exciting opportunity for an experienced 2nd Line Service Desk Engineer with strong technical capabilities and excellent customer service skills.
You’ll play a key role in supporting a growing client portfolio, delivering high-quality IT support and contributing to the wider success of client relationships, projects, and service delivery.

TECHNICAL SKILLS & REQUIREMENTS:

To be considered, you must have experience with the following:

• Full UK driving licence and own transport.
• Up-to-date Microsoft certifications (essential).
• Experience in a Managed Service Provider (MSP) environment.
• Windows desktop and server support.
• Active Directory and Group Policy administration.
• Microsoft 365 and Azure support and maintenance.
• Microsoft Endpoint Manager.
• VMware vSphere and Horizon.
• Networking: routers, switches, firewalls, and other networked devices.
• End-user software/application support.
• PowerShell scripting.

THE ROLE:

This position is available on a hybrid or office-based basis, working from the Grantham office. Some travel to client sites will be required, as well as participation in the extended-hours support rota.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Acting as the primary point of contact for client support tickets, troubleshooting and resolving issues efficiently.
• Building and maintaining strong client relationships to ensure exceptional service and satisfaction.
• Supporting account management with client meetings (onsite and remote), project coordination, complaint resolution, and sales support.
• Maintaining detailed documentation of client interactions and support activities.
• Contributing to process improvements and helping shape best practices for technical and client support.
• Supporting operational development within your team/pod to enhance service delivery.
• Ensuring daily scheduling queues are actioned, and installation documentation is complete.