JOIN OUR TEAM AS A 2ND LINE SUPPORT ADVISOR

Are you an experienced IT professional ready to take the next step in your support career? Eventura is seeking a proactive and technically skilled 2nd Line Support Advisor to strengthen our growing Service Desk team. In this key role, you’ll act as an escalation point for 1st Line Support Analysts and play a pivotal part in maintaining service quality, resolving complex issues, and driving technical excellence.

SYSTEM KNOWLEDGE & PROACTIVE SUPPORT

• Build strong knowledge of customer systems and how they support business operations.
• Act as a technical resource for the team, mentoring junior analysts and supporting their development.
• Proactively monitor systems, identify potential problems, and escalate risks before they impact users.

CERTIFICATIONS & EXPERIENCE :

• AZ-104: Microsoft Azure Administrator
• AZ-140: Configuring and Operating Microsoft Azure Virtual Desktop
• PL-200: Power Platform Functional Consultant Associate
• SC-300: Identity and Access Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• MSP Cove (Backup & Recovery)
• Fortinet Certified Professional (FCP)
• 3CX Advanced Certification
• Email Security & Cloud Gateway Advanced Level 2
• Auvik Certified Professional
• UniFi Wireless Admin (UWA)

KEY COMPETENCIES:

• Strong technical troubleshooting and diagnostic skills
• Excellent verbal and written communication
• Familiarity with ticketing systems and standard hardware/network issues
• Ability to work independently and within a team
• Mentorship and knowledge-sharing mindset
  Job Types: Full-time, Permanent
  Pay: From £26,000.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Employee discount
• Life insurance
• Private medical insurance
• Store discount

Ability to commute/relocate:

• Bolton BL5 3DG: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Thank you for your application. Please can you tell us about what you’re currently doing and why you’re looking for a new opportunity?
• What specifically attracts you to this role?
• Tell us here about your previous Service Desk experience

Experience:

• Service Desk : 2 years (required)

Work Location: Hybrid remote in Bolton BL5 3D

ADDITIONAL RESPONSIBILITIES

• Participate in team meetings and foster collaboration across the support team.
• Answer support calls quickly, maintaining a response time in line with SLAs.
• Develop strong working relationships with colleagues, customers, and suppliers.