Job Summary:
Location: Castleford, West Yorkshire (Office Based)
Salary: Dependent upon experience
Job Type: Full time – 40 hours per week
Are you looking for immediate and flexible work that will enable you to develop your IT engineering skills within a fast-paced, growing organisation that values you? This role could be for you!
Cammax designs and manufactures touch screen kiosks at its purpose built factory in Castleford. We have a range of standard kiosks and also produce bespoke designs. We develop the software applications and customise kiosk hardware and peripherals as required. Cammax employs a nationwide team of engineers who carry out site surveys, system installation and comprehensive on-site maintenance.
Cammax is excited to be part of the Modaxo family. Modaxo is a new, dedicated global organisation bringing together businesses from across Volaris Group that collectively focus on advancing new technologies and innovations for people transportation. With more than two dozen companies (Cammax being one of them), representing 12 brands, Modaxo comprises 2,000 people, operating from 35 offices in 21 countries around the world.
Job Summary
We currently have a fantastic opportunity for an experienced IT engineer in the Castleford, West Yorkshire area.
Our 2nd Line Support Analyst role is a superb opportunity for someone who is passionate about further improving their IT, hardware and software knowledge, and improving their troubleshooting skills.
This is an opportunity for development that is not to be missed. Day to day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base.
This is an opportunity for development that is not to be missed. Day to day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base.
Job Description:

Key Responsibilities

• Fault finding and problem solving
• Answering telephone calls and replying to emails from customers
• Resolving help-desk tickets
• Investigating and responding to incidents in accordance with SLAs
• Supporting bespoke software applications
• Triaging hardware issues
• Arranging engineer visits to customer sites
• Liaising with engineers on site to complete troubleshooting and testing.

Skills and Experience

• Previous experience working on a Help Desk or Service Desk providing 2nd line support.
• Background in various IT systems, hardware, deployments, rollouts or configuration
• Experience in desktop imaging and PC builds
• Familiarity with remote desktop tools and management software
• Experience troubleshooting hardware and software issues. These include, but are not limited to using the following:

o Event Viewer
o Investigating application logs
o Command Line

o Firewall and network troubleshooting

• Excellent communication skills
• Good attention to detail
• Ability to work on own initiative and as part of a team.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) would be advantageous.

Benefits

• Competitive salary
• Free parking
• Pension scheme
• 25 days holiday plus bank holidays
• Flexible working arrangements
• Opportunity to work for a variety of high-profile clients with a degree of flexibility, whilst growing your personal profile
• Opportunity to make a significant impact in a rapidly growing business
• Professional development opportunities.

• Fault finding and problem solving
• Answering telephone calls and replying to emails from customers
• Resolving help-desk tickets
• Investigating and responding to incidents in accordance with SLAs
• Supporting bespoke software applications
• Triaging hardware issues
• Arranging engineer visits to customer sites
• Liaising with engineers on site to complete troubleshooting and testing