Education:

• A-Level or equivalent (preferred

Experience:

• IT service desk support in MSP: 3 years (required

Working with pride and integrity in the Technical Services team taking the lead to deliver IT projects involving physical and virtual servers, cloud servers and infrastructure, firewalls, networking and security solutions and migrations to a wide range of clients both remote and on site. Also provide expert pre sales technical support to Client Relationship Managers and an escalation point for Project Engineers and Technical Services Technical Engineers.

Are you the right person for the job? If you have/are most the following, then the answer is yes!

• Enthusiastic, professional, customer-orientated individual from a complex IT multi-site background, preferably an MSP with RMM and ticketing tools
• Can install, configure, operate and troubleshoot Microsoft Desktop Operating systems
• Perform tenant configuration and complete active user, share and device configuration on the Microsoft 365 platform including Exchange Online, Sharepoint, Endpoint
• Ability to provision, configure, operate and troubleshoot Microsoft Azure servers and virtual infrastructure
• Install, configure, operate and troubleshoot an antivirus product, preferably ESET, Webroot, Microsoft Defender
• Install, configure, operate and troubleshoot a backup product, preferably Arcserve (previously StorageCraft) SPX, Datto, Arcserve cloud services, Azure Backup
• Install, configure, operate and troubleshoot Windows Server Operating Systems
• Troubleshoot HyperVisors eg Microsoft Hyper-V and familiarity with virtualisation concepts
• Complete basic firewall setup from out of the box and troubleshoot firewall rules and polices
• Experience in dealing with third-party-provided services or vendors eg internet service providers, software vendors
• Minimum 1 years of experience leading delivery of IT Projects preferably for a managed service provider
• An appreciation of the zero trust and least privilege security models / principles
• At least one professional certification such as Microsoft 365 or Azure ‘Administrator’, ‘Intermediate’ series – eg MS-102, AZ-104

We are an award-winning IT Support and Managed IT Services company, that prides itself on providing world-class service. We specialise in providing Cloud Services, Managed IT Services, Security and Software Development.
This is a fantastic opportunity for a talented 3rd Line IT Engineer to join an exciting and vibrant Microsoft Solutions Partner and a professional team of IT specialists, providing Microsoft cloud, server and desktop installation and support.
Please note that this role is based in Coleshill which is a small town outside of Birmingham. However, a drivers licence is essential.
To apply for this position, please submit your resume and cover letter to [email protected]
Job Type: Full-time
Pay: £28,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Application question(s):

• Are you located in the UK Midlands area and able to travel to UK based (largely Midlands) client sites to fulfill IT implementation tasks?

Education:

• A-Level or equivalent (preferred)

Experience:

• IT service desk support in MSP: 3 years (required)

Work Location: Hybrid remote in Birmingham
Reference ID: 2nd Line IT Support Enginee