YOUR EXPERIENCE

Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:

• Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
• To deploy images and software to workstations using Microsoft SCCM or current deployment applications.
• Investigate, diagnose and fix IT related incidents.
• Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology.
• Produce and maintain records, procedures and other documentation related to the IS Service
• Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
• Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.

KNOWLEDGE:

• Microsoft Server 2016/2019
• Active Directory
• Backup systems and processes
• Hyper-V / VMWare

DUE TO THE NATURE OF OUR SUPPORT REQUIREMENTS THIS IS AN OFFICE-BASED ROLE.

Are you looking for a career in IT that will provide training and skills in a 2nd line Support role? Can you work within a team to provide support to our customers enabling continued service? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers.
We are looking for keen candidates with knowledge of IT, devices and an understanding of Windows 10 and device repair, and Desktop support. The role is customer facing so the most important attributes are for you to be able to work within a team and able to converse well with our customers and corporate partners. This position is located near Glasgow, Scotland. The successful applicant may also engage in projects further afield from time to time, as well as be expected to support our other sites remotely when required. You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team’s ability to meet target SLA’s and KPI’s.

YOUR ROLE

We are looking for a 2nd Line Support Technician to maintain service during training at our site near Glasgow. Your role will involve resolving all delivery issues, providing solutions and fixes. You will be required to Investigate reported failures to IS Service Delivery, working on our Support Works ticketing system to record all aspects/issues and related fixes while ensuring disruption to service is kept to a minimum.
Candidates will need to hold a full UK manual driving license.
Our Hours of support are 0700 – 1630 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours.
Example shift pattern will be 0700-1500 & 0800-1630 Monday to Friday.

Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:

• Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
• To deploy images and software to workstations using Microsoft SCCM or current deployment applications.
• Investigate, diagnose and fix IT related incidents.
• Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology.
• Produce and maintain records, procedures and other documentation related to the IS Service
• Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
• Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation