EXPERIENCE AND SKILLS REQUIRED:

• Minimum 3 years experience in a similar IT support/helpdesk role
• Strong technical knowledge of Windows environments and Office 365
• Basic networking understanding (routers, switches, VPNs, etc.)
• Excellent communication skills and a customer-focused approach
• Organised, reliable, and proactive
• Full UK driving licence preferred

ROLE OVERVIEW:

This role is ideal for a Level II/III Technician with at least three years experience in an IT helpdesk or support role. Youll be confident troubleshooting a range of technical issues across hardware, software, and networking, and be comfortable taking ownership of tasks while supporting others.

KEY RESPONSIBILITIES:

• Provide 2nd and 3rd line technical support to internal users
• Troubleshoot and resolve issues related to hardware, software, and networking
• Escalate complex issues where necessary and follow up to resolution
• Mentor and support junior staff, including apprentices
• Maintain accurate documentation of tickets, systems, and procedures
• Support continuous improvement of IT systems and processes