ABOUT US

Dasuni Limited is a business Managed Service Provider in London. We are professional, agile and supportive.

Our work environment includes:

• Modern office setting ( Office in West London Hanwell, or Shoreditch)
• Growth opportunities
• Company perks
• On-the-job training
• Casual work attire

Ideal candidate has experience in working with MSP’s before and seeks an opportunity to help achieve fast growth and contribute to a great working ability.
This role has lots of opportunity for those who have strong technical skills and ability to learn combined with client communication skills.
This role should appeal to competent technology all-rounders who are interested in joining an ambitious company which is in the process of accelerating growth and has recently opened an office in the USA.

EXPERIENCE IN THESE FOLLOWING AREAS IS AN ADVANTAGE

• Office 365 / Azure / Exchange emails.
• Networking - routers, switches, vlans and other networking aspects.
• Windows server knowledge / Hyper V virtualisation.
• Remote support software such as TeamViewer and Splashtop
• RMM tool knowledge.
• Anti-Virus / security software such as Bitdefender and Datto RMM
• Mobile device management software such as In-tune.
• General PC / Mac trouble shooting skills.
• Telephony / VoIP systems experience.
• Backup / server monitoring tools.
• Autotask and IT Glue CRM platforms knowledge is beneficial.
• AWS / Google cloud knowledge desirable.
• Excellent communication skills with customers written and verbal.
• Various other skills related to providing IT services to other businesses.
• Scripting (powershell/python/php)
• webservers management (cPanel/WHM)
  The candidate should be a good communicator who is friendly and patient and is happy engaging with a variety of clients, from VIPs to junior staff.
  This role requires a person who is able to take ownership of a problem, and provide a resolution.
  You are someone who is flexible in regards to your duties and have a positive approach to your work and enjoy contributing to building a motivated environment.

• Providing technical support to our clients both onsite and remotely.
• Research and seek solutions to problems and documenting findings in a timely and effective manner.
• Contributing to helping manage the helpdesk ensuring tickets are handled quickly and to a high standard.
• Assisting in managing client relationships and representing the company in a positive manner.
• Managing various cloud services as necessary.
  Wide salary range stated to reflect the different levels of experience of potential candidates.