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2nd shift and weekend Customer Service Coordinator at Ladies & Gentlemen Salon and Spa
Lyndhurst, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Multi-tasking, Computer Knowledge, Appointment Scheduling, Transaction Processing, Sales, Product Knowledge, Guest Identification, Complaint Resolution, Stocking Merchandise, Cleaning, Communication, Team Coordination, Time Management, Attention to Detail, Problem Solving

Industry

Individual and Family Services

Description
Description Purpose: To provide excellent guest service to each guest in person or over the phone. Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end. Essential Functions: To Provide Guest Experience Through: Make the guest feel welcome with your greeting in the salon or over the phone Politely and efficiently schedule appointments Process transactions with accuracy at point of sale Solicit sale of new or additional services, retail products and gift cards Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale. Identify the guest prior to arrival. Connect stylist and guest in a timely manner Operate SpaBiz efficiently, as it relates to your position. Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment Enter all guest information into SpaBiz Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms Assists in stocking merchandise Clean all areas as needed Other duties as assigned Requirements Position Qualifications: Customer service experience, preferably in retail Ability to multi-task Computer knowledgeable
Responsibilities
The Customer Service Coordinator is responsible for providing excellent guest service, ensuring a welcoming environment, and coordinating appointments between guests and stylists. They also handle transactions, manage guest information, and assist with stocking and cleaning duties.