Title: 2SLGBTQIA+ Program Coordinator
Position Status: Full-Time
Compensation: $45,000-$49,000 per year
Start Date: September 15, 2025
Location: YMCA Immigrant Services
There is potential inside all of us – we all have it in us to shine.
Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.
We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.

EDUCATION AND SKILLS QUALIFICATIONS:

• Relevant education and/or combination of training or experience in human service delivery, settlement service delivery, program management, community development or equivalent
• Minimum 2+ years of progressive experience in staff team leadership, program development, coordination, or delivery of community and client-based programming
• Robust understanding of settlement sector as well as cultural competency in working with diverse newcomer populations - lived newcomer experience is a strong asset
• Knowledge and experience working with 2SLGBTQIA+ BIPOC individuals.
• Experience in assessing needs, providing support services, and coordinating with other organizations or agencies
• Experience in developing, implementing and monitoring operational logistics including expenditures and budget planning
• Demonstrated experience with resource and tool development to support operational effectiveness and program profiling
• Proven ability to effectively lead, coach and motivate diverse staff teams modelling organizational mission and vision
• Strong organizational and program coordination skills, with the ability to design, implement, and evaluate initiatives
• Proven record of meeting contract deliverables and reporting on outcome achievement
• Excellent communication and interpersonal skills in promotion, community outreach and service network development
• Strong problem-solving and critical thinking skills, with the ability to adapt programs based on participant needs and community dynamics
• Strong writing and verbal communication skills and ability to effectively write professional program reports
• Excellent knowledge of Microsoft Office Suite (Outlook, ACCESS, Excel, Word, PPT), Teams, and Zoom and the ability to learn and adapt to new technologies required for excellent service delivery.

ABOUT THE ROLE:

The 2SLGBTQIA+ Program Coordinator is responsible for leading the operations and service delivery of a dedicated program supporting 2SLGBTQIA+ newcomers. This role focuses on achieving program outcomes through the development, implementation and evaluation of inclusive, high-quality services.
Working closely with clients, program staff and community partners, the coordinator ensures a safe, inclusive, and affirming environment that meets the needs of 2SLGBTQIA+ individuals navigating the settlement process. The position requires a deep understanding of the intersectional challenges faced by newcomers and 2SLGBTQIA+ communities, with a commitment to equity, advocacy and empowerment. The coordinator plays a key roll in tracking deliverables, enhancing service delivery through innovation and collaboration, and fostering strong community relationships to improve the overall integration experience for clients.

IN THIS ROLE, YOU WILL:

• Provide ongoing coordination and engaging leadership of all aspects of 2SLGBTQIA+ Program including annual program planning, quality assurance and evaluation.
• Ensure operational excellence in program delivery standards, timelines, and resource allocation, managing client information, activity tracking, fiscal management, communication protocols, security, safety compliance and other operational standards, regulations, and policies.
• Provide leadership of consistent program delivery practices and standards and create opportunities and mechanisms for effective collaboration.
• Contribute to the development and execution of the program’s strategic vision in alignment with organizational and funder Objectives.
• Elevate program quality by ensuring successful project delivery, meeting complex deliverables, and achieving intended outcomes.
• Proactive development of client and partner informed tools, resources and processes.
• Cultivate and maintain effective and professional relationships with partners and networks.
• Represent the organization on appropriate community networks related to service area.
• Establish processes for collecting, analyzing, and reporting on program outcomes and service utilization to assess program effectiveness and inform continuous improvement efforts.
• Prepare regular narrative and statistical reports for internal and external use to demonstrate program achievements and compliance with required policies and processes.
• Develop engaging, relevant resources, training materials, and promotional products.
• Ensure accurate and relevant representation of program activities using various mediums and platforms.
• Develop and implement new strategies, approaches and initiatives that reflect understanding and identification of emerging gaps, trends and needs.
• Support and mentor program staff, focusing on retention, encouraging creative approaches and ensuring consistent meaningful engagement with clients.