ATS Healthcare is a Canadian company that has been providing transportation services for over 25 years. Today, ATS Healthcare is focused on delivering the products Canadians require for improved health and well being. Whether shipping to a hospital, medical facility, pharmacy or residence, our temperature-controlled transpiration solutions ensure your time-definite shipments are delivered into the right hands.
Located in all major metropolitan cities across Canada, the ATS Healthcare family included over 600 employees that each plays a critical role in our vision of building enduring relationships, by delivering integrated solutions with passion and innovation!
Come join us in making a difference for Canadians coast-to-coast! At ATS Healthcare we partner with the top manufacturers, producers and distributors of pharmaceutical products, medical devices, medical surgical products and equipment, OTC, natural health, and consumer health products.
We are a quality-driven organization that focuses on developing value to our clients and our client’s customers. We want our employees to succeed! If you are unsatisfied with the status quo and amazing at two-way communication, come be awesome with us! We are in the people business…

QUALIFICATIONS

• Secondary School Diploma or equivalent experience
• Minimum 1 to 2 years of experience in customer service
• Good oral and written communication skills in English and French
• Good computer skills in MS Office: Word, Excel, and Outlook
• Minimum 1 to 2 years’ experience in customer service

• Advise customers of delays, i.e. weather delays
• Review, investigate, report, and take appropriate action concerning OS&D
• Investigate and/or advise the customer regarding OS&D shipments/undeliverable shipments
• Complete all OSD operations
• Investigate reported OS&D shipments across Canada
• Check the computer for information and/or special shipment instructions.
• Coordinate all appointment deliveries with the customer to ensure the requested appointment makes deliveries
• Book appointments for freight that requires appointment deliveries
• Enter all appointment dates and times for each shipment that is booked for tracking purposes
• Trace shipments
• Provide verbal PODs
• Coordinate specials or same days
• Maintain designated customer accounts
• Knowledge of designated accounts, i.e. Product, customer expectations
• Enter pick-ups via email and phone calls
• Respond to customer inquiries via email and phone calls within a 20-minute turnaround time
• Check messages left in the CS mailbox and return clients’ calls
• Any additional duties as required