JOIN CONCIERGE ELITE AS A REMOTE RECEPTIONIST!

About Us: Concierge Elite is a leading provider of talented receptionists for medical and veterinary clinics across the U.S. and Canada. Our team members excel in customer service, sales, and administrative support, with expertise spanning veterinary and medical fields. We offer stability, growth opportunities, and a true work-life balance—all from the comfort of your home.
Position Overview: We are seeking an independent, results-driven Remote Receptionist to join our dynamic team. As a front desk representative for medical practices, you’ll play a key role in managing communications, scheduling, and client support—all with the backing of Concierge Elite’s internal resources. If you thrive in a fast-paced environment, have excellent people skills, and are passionate about providing top-tier service, this role is perfect for you!

What Sets Us Apart: At Concierge Elite, we hire the top 3% of candidates worldwide! Our ideal team members excel in:

• Front desk operations
• Exceptional English language skills (written, spoken, and comprehension)
• Attention to detail
• Veterinary knowledge and procedures
• Clear and neutral accents
• Outstanding phone etiquette, focusing on personable interactions (not call center-like)
• Empathy and customer care
• Self-starter mentality and integrity
• Commitment to continuous learning and improvement

QUALIFICATIONS:

• Proficient in English (speaking, writing, communication, and low accent) is required
• Spanish-speaking ability is a plus, but not required
• Stable internet connection with backup options
• Reliable power source (backup power is a plus)
• USB-powered noise-canceling headset and a working computer
• Dual monitors for enhanced productivity
• Self-motivated, quick learner, dependable, adaptable, and flexible
• Familiarity with using a VPN may be required
• Working webcam for team meetings
• Must adhere to Eastern Standard Time (EST) hours
• Previous medical or veterinary experience is a plus, but not required

• Manage softphone systems to handle inbound/outbound calls
• Multitask efficiently, running multiple applications and screens simultaneously
• Schedule appointments across various clinics and software platforms
• Process payments and handle prescription refills
• Conduct outbound scheduling follow-ups with clients
• Manage text and chat communications
• Collaborate with team members through Google Chat