WECJP00030178 – SPECIALIST L - MARKETPLACE OPERATIONS ANALYST

Duration: 5 months, possible for extension
Hours: 37.5 Hours
Work Environment: On-site, 5 days a week in Mississauga

DESCRIPTION

The Marketplace Operations Analyst is responsible for ensuring the client’s Marketplace sellers are fulfilling our customer promise.
In this role, you will be required to establish business relationships with sellers, monitor their performance against key KPIs, and influence sellers to ensure they are offering our customers the best experience on the website. You will coordinate seller operations reviews with the Marketplace Key Account Management team. You will work with the website technology team to ensure that all opportunities with Marketplace operations are being escalated appropriately, specifically any day-to-day opportunities hindering sellers from shipping to our customers. You will be an escalation point and partner to the customer service team, offering support by leveraging your relationship with sellers to provide an excellent experience to the client website’s customers.
You will also be responsible for representing Marketplace operations in eCommerce projects. You will be a subject matter expert and work with cross-functional teams to plan and communicate the efforts required from sellers. All developments that come from these eCommerce-wide projects will be designed to improve customer satisfaction and trust.

QUALIFICATIONS:

• Bachelor’s Degree required.
• 1-3 years of vendor management required.
• Strong communication skills and the ability to influence Sellers are required.
• Comfort working with Microsoft Excel and PowerPoint is required.
• Experience in Retail Operations, Supply Chain or eCommerce is strongly recommended.
• Strong analytical skills and ability to make clear recommendations for improvement based on large amounts of data.
  Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

JOB RESPONSIBILITIES:

• Build strong business and operations relationships with Marketplace sellers.
• Manage seller performance against key Marketplace KPIs.
• Manage seller performance review processes.
• Work with sellers to identify and resolve any issues and provide solutions to ensure we offer a positive customer experience.
• Act as an escalation point for all customer inquiries/requests and work with sellers to ensure customers have a great experience on the webiste.
• Represent Marketplace as an operations subject matter expert in all eCommerce projects. Plan, communicate, and drive adoption of any effort required by sellers.
• Design and develop future Marketplace operations and fulfillment processes.
• Liaise with store teams to address and resolve opportunities related to Marketplace site-to-store shipments.

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs