SUMMARY

The Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a Technician is to instill brand loyalty and ensure a positive customer service experience.
The Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.
A Technician upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Technician fosters positive relationships with personnel in all areas of the dealership.

DEVELOP AND MAINTAIN FULL KNOWLEDGE ABOUT THE INDUSTRY

• Keep up to date with products, accessories, prices, and key features of major competitors.

SPECIFIC SKILLS

• Strong aptitude of technical/mechanical repairs.
• Strong product knowledge.
• Excellent time management skills.
• Excellent customer service skills.
• Effective written communication skills.
• Excellent interpersonal skills with an engaging and upbeat attitude.
• Excellent verbal communication.
• Organized and an attention to detail with the ability to document customer needs.
• Ability to work in a team environment to achieve common goals.
• Flexible and open to change; take on special tasks as needed.
• Ability to manage customer complaints and to solve difficult problems.
• Results-oriented and accountable.
• Able to operate manual and automatic transmissions.
• Basic computer skills.

EDUCATION & EXPERIENCE

• College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
• Strong product knowledge.
• Strong aptitude of technical/mechanical repairs.
• Valid Automotive Service Technician (AST) Certification of Qualification, Class A.
• Ozone depletion certificate.
• Valid Driver’s License for province of employment.
• Ideally two (2) years minimum as an Automotive Service Technician.
• Dealership experience preferred.

Please refer the Job description for details