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311 Customer Service Representative at Plate Restaurant Group

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Active Listening, Verbal Communication, Problem Solving, Multitasking, Time Management, Bilingual, Sales, Relationship Building, Data Analysis, Call Center Operations, Issue Resolution, Follow-Up, Process Improvement, Script Memorization, Upselling

Industry

Description

A Customer Service Call Center Representative is responsible for handling customer inquiries, resolving issues, and providing exceptional service across various communication channels. Handle a large volume of inbound and outbound calls in a timely manner Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary Identify customer needs, research issues, resolve complaints, and provide solutions Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team Recommend improvements for systems and processes to boost organizational efficiency Required skills and qualifications High school degree or equivalent Experience working in a call center or customer-support role Strong active-listening and verbal-communication skills Proficiency in problem-solving Ability to multitask and manage time effectively Bilingual : English/Spanish Highly Preferred Responsibilities Memorize scripts for products and services, and refer to them during calls Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality Create and maintain record of daily problems and remedial actions taken, using call-center database Leverage data and insights gathered by the call center to recommend and influence process improvements

Responsibilities

The Customer Service Representative handles customer inquiries and resolves issues while providing exceptional service. They maintain ownership of calls and recommend improvements for systems and processes.