We are seeking a skilled 3DX Application Support Engineer to provide technical support and maintenance for the 3DEXPERIENCE platform in an ITAR-compliant environment. The role involves troubleshooting, ensuring data security compliance, and driving system stability while collaborating with cross-functional teams.

Key Responsibilities

• Provide application support for 3DEXPERIENCE across multiple modules.
• Troubleshoot and resolve application, performance, and integration issues.
• Ensure compliance with ITAR regulations and corporate data security policies.
• Collaborate with business users, development teams, and infrastructure teams to deliver seamless support.
• Proactively monitor system logs and user activity to identify and resolve recurring issues.
• Support patching, version upgrades, and routine system maintenance.
• Maintain accurate documentation of incidents, resolutions, and best practices.
• Conduct root cause analysis and implement preventive measures to improve system reliability.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
• Hands-on experience with 3DEXPERIENCE platform and related modules.
• Familiarity with PLM and CAD systems; relevant certifications are a plus.
• Strong problem-solving skills with the ability to perform root cause analysis.
• Experience in ITAR-compliant or regulated environments is highly preferred.
• Excellent communication and collaboration skills.

Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Work Location: In perso

• Provide application support for 3DEXPERIENCE across multiple modules.
• Troubleshoot and resolve application, performance, and integration issues.
• Ensure compliance with ITAR regulations and corporate data security policies.
• Collaborate with business users, development teams, and infrastructure teams to deliver seamless support.
• Proactively monitor system logs and user activity to identify and resolve recurring issues.
• Support patching, version upgrades, and routine system maintenance.
• Maintain accurate documentation of incidents, resolutions, and best practices.
• Conduct root cause analysis and implement preventive measures to improve system reliability