Job Description

QUALIFICATIONS:

Minimum of 1 below are required:

• ITIL v4 fundamentals
• Bachelor’s degree in computer science, Information Technology, or a related field or equivalent work experience
• Relevant certifications in application support

Preferably at least 1 of the below:

• Qualifications in specific applications or technologies used within the company
• Azure Fundamentals
• Mimecast certification
• Solarwinds certification

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.
Job Purpose
The purpose of this role is to provide an IT environment and applications that have the client at the heart of everything it does. Also to provide advanced technical support for applications, ensuring their stability, performance, and security. The role involves troubleshooting complex issues, implementing solutions, and collaborating with various teams to enhance application functionality and user experience.
To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA’s Conduct Rules.

Key Responsibilities:

• Incident Management: Handle escalated incidents and service requests from 1st and 2nd line support teams, ensuring timely resolution within SLA.
• Problem Management: Identify root causes of recurring issues and implement permanent fixes to prevent future occurrences.
• Application Maintenance: Perform regular maintenance tasks, including updates, patches, and performance tuning to ensure applications run smoothly.
• Collaboration: Work closely with development, infrastructure, and other IT teams to resolve issues and implement improvements.
• Documentation: Maintain comprehensive documentation of issues, solutions, and procedures to support knowledge sharing and continuous improvement.
• Security: Ensure all applications are secure and comply with company policies and industry standards. Conduct regular vulnerability scans and remediate any identified issues.
• Customer Support: Provide high-quality support to internal and external customers, ensuring their satisfaction and addressing their concerns promptly.
• Security: Ensure regular vulnerability scans are maintained across specific applications (Microsoft Security Centre, Qualys) and identified remediations are implemented.