Role: 3rd Line Cloud Engineer
Location: Basingstoke - 5 Days Customer Site
Working Patttern : Shift Working (0700 – 1500 and 1100 – 1900 on a Weekly Rotating Pattern)
We are looking for a 3rd Line Cloud Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stakeholders utilising the IT Service Management Toolset and associated cloud (compute & storage) technologies.
3rd Line Cloud Engineer
Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service.

KEY SKILLS AND EXPERIENCE:

• Cloud Administration (e.g. Broadcom: SDDC Manager, vCenter, ESXi)
• Event Management Tooling (e.g. SCOM)
• Critical thinking and problem-solving skills
• The ability to take on Technical Leadership activities

YOUR TRANSFERABLE SKILLS AND EXPERIENCE:

• Significant VMware experience
• Cloud Administration (e.g. Broadcom: vCloud Director)
• Event Management Tooling (e.g. Aria Operations)
• Automation & Scripting (e.g. PowerShell)
• Server Administration (e.g. Microsoft Windows Server)
• Software Distribution (e.g. MECM)
• ITSM Tooling & Processes

We are looking for a 3rd Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks:

• Responding to escalations from 2nd Line Daily checks
• Extensive work with VMware products
• Carrying out a readiness assessment for new releases entering service from the Engineering Team
• Producing and maintaining documentation such as (Work Instructions and Patching Schedules).