NO DAY WILL BE THE SAME - HERE ARE SOME OF THE HIGHLIGHTS

We’re looking for a passionate and skilled and adaptable 3rd Line Infrastructure Engineer to join our team. Acting as a subject matter expert, you’ll play a key role in maintaining and improving Good Energy’s IT estate, helping to shape an integrated IT operating model across our group of companies.
In this hands-on role, you’ll support a wide range of tasks, from managing escalations and configuring SaaS products, to improving patch management and maintaining our on-premise environment. You’ll collaborate closely with specialists across networking, databases, and Microsoft technologies, ensuring a smooth and secure IT experience for the business.

Responsibilities:

• Core infrastructure support: Configure and support key infrastructure components, including Active Directory/Entra ID, Endpoint Manager, Exchange, MDM, Mimecast, and other security tools.
• Microsoft 365 environment: Improvement and expansion of our Microsoft 365 infrastructure, with a focus on security and usability.
• On-Premise maintenance: Maintain and enhance the on-premise infrastructure, including VMs, patching, backups, and storage management.
• Change & governance: Deliver IT changes with a strong focus on usability, security, risk appetite, and governance.
• Service decommissioning: Decommission outdated systems in collaboration with the Compliance team, ensuring data security and policy alignment.
• Service uptime & user experience: Monitor and optimise the uptime and quality of user experience across all infrastructure services.
• Projects & continuous improvement: Support new projects, service renewals, and ongoing infrastructure improvements.
• Team collaboration: Work closely with the wider IT team to support shared goals and cross-functional initiatives.
• Physical Infrastructure support: Assist with server racking and patching (reasonable adjustments can be made to support candidates).
• Communication & stakeholder engagement: Communicate effectively with both internal teams and external stakeholders.
• Capability & risk management: Help build team capability, manage relevant business risk, and support the delivery of high performance.

• Core infrastructure support: Configure and support key infrastructure components, including Active Directory/Entra ID, Endpoint Manager, Exchange, MDM, Mimecast, and other security tools.
• Microsoft 365 environment: Improvement and expansion of our Microsoft 365 infrastructure, with a focus on security and usability.
• On-Premise maintenance: Maintain and enhance the on-premise infrastructure, including VMs, patching, backups, and storage management.
• Change & governance: Deliver IT changes with a strong focus on usability, security, risk appetite, and governance.
• Service decommissioning: Decommission outdated systems in collaboration with the Compliance team, ensuring data security and policy alignment.
• Service uptime & user experience: Monitor and optimise the uptime and quality of user experience across all infrastructure services.
• Projects & continuous improvement: Support new projects, service renewals, and ongoing infrastructure improvements.
• Team collaboration: Work closely with the wider IT team to support shared goals and cross-functional initiatives.
• Physical Infrastructure support: Assist with server racking and patching (reasonable adjustments can be made to support candidates).
• Communication & stakeholder engagement: Communicate effectively with both internal teams and external stakeholders.
• Capability & risk management: Help build team capability, manage relevant business risk, and support the delivery of high performance