3rd Line Infrastructure Engineer

at  Residential Management Group Limited RMG

ESSENTIAL SKILLS AND EXPERIENCE:

• Previous experience as an IT Infrastructure Engineer, working with technologies such as Citrix, Microsoft Azure, and Exchange Online.
• Deep technical knowledge, excellent troubleshooting skills, and the ability to collaborate effectively with other teams.
• Excellent communication skills.

PREFERRED QUALIFICATIONS:

• Experience working in a similar company with knowledge of RMG’s current and future technologies.
• Ability to use initiative to diagnose and resolve issues.

• Plan and execute infrastructure upgrades, migrations, and deployments, ensuring scalability, reliability, and security.
• Analyse logs, conduct root cause analysis, and collaborate with other technical teams.
• Troubleshoot and resolve escalated issues, implement infrastructure changes and upgrades.
• Identify and address performance bottlenecks in the infrastructure.
• Ensure compliance with security requirements and relevant regulations.
• Create and update technical documentation, including infrastructure diagrams and standard operating procedures.
• Follow established change management processes to review, approve, and implement infrastructure changes.
• Upskill and educate the IT Service Desk to improve their knowledge and skills.