Our client is seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis.
You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers, handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.
Location: Hybrid - working between Head Office in Cardiff and at home.

• Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring.
• Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.
• Automation: Develop PowerShell scripts to streamline operations and boost efficiency.
• Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.
• Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.
• Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development.