DO YOU HAVE EXPERIENCE IN:

• Providing advanced technical support to service desk engineers?
• Installing, maintaining and upgrading on-prem servers to include VM’s and replication?
• Implementing and migrating to Cloud services such as Azure and SharePoint?
• Implementing and maintaining Microsoft 365 Cloud services such as SharePoint, Teams, and Intune including device management and conditional access?
  If so, we are looking for you to join our team as a Technical Lead / 3rd Line Support Engineer!

WHO WE ARE LOOKING FOR

You have at least 10 years’ experience in a commercial IT Support environment, preferably within an MSP, and a strong understanding of computer hardware, software, networking, and operating systems.
You enjoy troubleshooting complex technical issues and providing innovative solutions.
You’re able to delegate tasks, provide constructive feedback, and work within a team environment.
You prioritize the needs of end-users and strive to exceed their expectations.
You enjoy working as part of a team and leveraging the expertise of others to solve problems but are also happy and capable of working independently where required.
You have exceptional customer service skills with a proven ability to quickly build rapport.
Job Type: Full-time
Pay: £38,821.00-£45,505.00 per year

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: Senior Enginee

Please refer the Job description for details