The 3rd Line Support Engineer plays a critical role within our team, responsible for managing complex IT projects, resolving high-priority escalations, and providing technical expertise across the business.
This is a senior position requiring in-depth knowledge of advanced networking, server management, cloud solutions, and cyber security. You will act as the final point of escalation for technical issues and lead on projects for new deployments, upgrades, and migrations.
We believe that people skills are just as important as technical skills, so we are not looking for technical experts who want to sit in a dark room. We need people who can communicate well with our customers and who can explain technical issues in very simple terms.
Key Responsibilities:

Knowledge, Skills, and Abilities Required:

• Proven experience in a leadership role within customer success, account management, or service delivery, ideally within a managed IT services or technology environment.
• Strong leadership and team management skills, with a demonstrated ability to drive performance and foster a customer-centric culture.
• Deep understanding of IT solutions, including cloud services, cybersecurity, networking, and infrastructure management.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders and build trust with clients.
• Strong problem-solving skills, with a proactive approach to identifying and resolving issues before they impact the customer.
• Experience working with CRM and customer success platforms, with the ability to analyse customer data to drive decision-making

Experience:

• IT: 5 years (required

• Expert-level knowledge of:
• Microsoft 365 and Azure Platform
• Microsoft Intune and Autopilot
• Windows Server environments (Active Directory, Group Policy, DNS, DHCP, etc.).
• Networking (firewalls, routers, switches, VLANs, VPNs).
• Virtualisation technologies (Hyper-V, VMWare).
• Backup and disaster recovery solutions.
• Strong knowledge of cyber security principles and tools, such as firewalls, endpoint protection, and vulnerability management.
• Experience leading IT projects from initiation to completion.
• Excellent troubleshooting and problem-solving skills with a proactive and solutions-focused mindset.
• Exceptional communication skills, both written and verbal, with the ability to explain technical issues in a clear and concise manner.
• A clean UK driving licence and own vehicle

Desirable Certifications:

• Microsoft Certified: Azure Solutions Architect / Azure Administrator / Microsoft 365 Expert.
• Cisco Certified Network Associate (CCNA) or equivalent.
• VMware Certified Professional (VCP).
• ITIL Foundation or other relevant service management qualifications.

Personal Attributes:

• A self-starter with the ability to work independently and take initiative.
• Strong organisational skills and attention to detail.
• Ability to handle high-pressure situations and meet deadlines.
• A team player with a positive attitude and a willingness to share knowledge.

Knowledge, Skills, and Abilities Required:

• Proven experience in a leadership role within customer success, account management, or service delivery, ideally within a managed IT services or technology environment.
• Strong leadership and team management skills, with a demonstrated ability to drive performance and foster a customer-centric culture.
• Deep understanding of IT solutions, including cloud services, cybersecurity, networking, and infrastructure management.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders and build trust with clients.
• Strong problem-solving skills, with a proactive approach to identifying and resolving issues before they impact the customer.
• Experience working with CRM and customer success platforms, with the ability to analyse customer data to drive decision-making.

Benefits:

• Company Pension
• 20 Days Holiday plus Bank Holidays and your Birthday Off.
• Private Health Care including Dental and Optical benefits
• Company Laptop & Mobile Phone
• Company Gatherings & Team Events
• Free parking and great location / offices

If you are a proactive individual who thrives in a fast-paced environment and possesses the necessary skills to excel as a 3rd Line Support / Projects Engineer, we encourage you to apply for this exciting opportunity.
HBTC are committed to complying with the Employment Agencies and Employment Business Regulations Act (2003). We have obtained the necessary agreement from our clients to source candidates for their roles.
Job Types: Full-time, Permanent
Pay: From £40,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Hull: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have an indepth knowledge of networking and Cloud solutions?
• Please tell us how your skills align with this role.
• Do you have experience with Firewalls and server management?

Experience:

• IT: 5 years (required)

Licence/Certification:

• driving licence and own transport (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: Network Engineer, Hul