3rd Shift Desktop Engineer - Onsite at SpikeIT Global Solutions, Inc.

Newark, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Troubleshooting, Customer Service, Windows Active Directory, Office 365, Network Issues, Printer Systems, DHCP, DNS, LAN, WAN, IVR System, ITIL, MDM, Airwatch

Industry

IT Services and IT Consulting

Description

Company Description Job Description We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. • Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. • Utilize ticketing system to track email submissions and managing phone support efforts. • Manage Windows Active Directory and Exchange. • Work closely with other IT employees on system maintenance and configuration projects. • Work closely with other employees on interdepartmental projects. • Maintain accurate asset management records. • Work with vendors and manufacturers on repair and maintenance of IT equipment. Requirements • College degree and/or 4-6 years' experience providing end user support • Ability to help employees solve hardware and software problems and fulfill requests. • Experience with Windows Active Directory& Office 365. • Experience troubleshooting network issues in large office /Enterprise setups. •Experience supporting and troubleshooting printer systems. • Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. • Strong customer service and communication skills. • Experience taking user calls utilizing an IVR system, preferably Avaya. • Must be able to cover one weekend shift and holidays that land on your coverage days. • Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus. • MDM experience, specifically Airwatch, is a plus. Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

Provide level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers. Conduct remote problem solving when necessary and maintain accurate asset management records.