3rd Shift Night Auditor - FT at Marcus Corporation

Lake Geneva, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Problem Solving, Decision Making, Time Management, Communication, Organization, Microsoft Excel, Microsoft Word, Microsoft Outlook, Cash Control, Front Desk Operations, Customer Complaint Resolution, Team Collaboration, Attention to Detail, Safety Monitoring, Service Orientation

Industry

Hospitality

Description

Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We’re searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As a Night Auditor at Timber Ridge Lodge & Waterpark, you will provide efficient, courteous and quality service to guests during this third shift position, in addition to driving timely reporting of resort revenues and settlements while ensuring records and databases stay accurate and up to date. Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that’s soaked in memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds. What will you be doing? · Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management. · Responsible for a working knowledge of the property management system (SMS Host) and all point of sales systems (SMS POS and SMS Touch). · Post and verify that room, tax and resort fee have been run on all occupied rooms; check and balance all food and beverage systems. · Receives and resolves guest’s complaints and provides information within scope of authority. · Completes shift checklist. · Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary. · Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work. · Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy. · Perform other duties as assigned. What do you bring to the role? · High School or equivalent. · 6+ months previous work experience in a guest service position required, preferably within the hospitality industry. · Able to work independently, has good judgment, problem solving, and decision-making skills. Organization and time management skills. · Service oriented. · Good oral and written communication towards guests, supervisors, peers, and/or subordinates. · Able to guide, direct, and motivate others. · Must have basic to advanced knowledge of Microsoft Excel, word, and Outlook programs. · Quick learner in a fast paced environment. What's in it for you? · A free, well-balanced meal every shift · Discounted gym membership · Room discounts at Marcus Hotels & Resorts · Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa · Free parking · “Two for one” movie theater coupons at Marcus Theatres · Ability to grow your career and transfer from one property to another · Early wage access · Paid time off · Flexible scheduling · Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match · And more! About us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Timber Ridge Lodge & Waterpark is an equal opportunity employer.

Responsibilities

As a Night Auditor, you will perform front desk responsibilities, including greeting guests and processing transactions. You will also ensure accurate reporting of resort revenues and maintain up-to-date records.