464CSS - Customer Service Specialist at Spectra Metals Sales, Inc

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inside Sales, Account Management, CRM Systems, Microsoft Office, Upselling, Cross-selling, Relationship Management, Problem Solving, Order Processing, Written Communication, Verbal Communication

Industry

Wholesale Building Materials

Description

Description The Customer Service Specialist is responsible for delivering exceptional customer support while serving as the primary point of contact for customers. This role handles inquiries, resolves issues, supports customer retention, and plays a key role in driving sales growth through upselling, cross-selling, account development, and relationship management. Responsibilities Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels. Provide accurate, timely solutions while delivering exceptional customer service. Troubleshoot and resolve customer concerns, complaints, and service issues. Document customer interactions and resolutions accurately in company systems. Assist customers with order processing, product selection, pricing, and service-related requests. Develop strong knowledge of company products, services, and processes. Identify and pursue upselling, cross-selling, and new business opportunities. Build and maintain strong customer relationships to support retention and account growth. Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities. Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals. Requirements High school diploma or GED required. 1–2 years of customer service, inside sales, account management, or related experience preferred. Computer proficiency, including CRM systems and Microsoft Office. Strong written and verbal communication skills. Ability to work in a fast-paced environment and manage multiple priorities. Strong problem-solving, organizational, and customer service skills. Sales-minded approach with the ability to identify growth opportunities and build customer relationships. Why Join Spectra? For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and distribution of aluminum rainware products across North America. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. At Spectra, you'll join a team that values integrity, innovation, safety, and customer service while providing opportunities for career development and long-term success.

Responsibilities

The Customer Service Specialist serves as the primary contact for customer inquiries, resolving issues and managing accounts. The role also focuses on driving revenue growth through upselling, cross-selling, and maintaining strong client relationships.