JOB INFORMATION

Job Requisition ID: 75082
Ministry: Transportation and Economic Corridors
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: September 8, 2025
Classification: Program Services 1
Salary: $2,165.27 - $2,814.70 bi-weekly ($56,513 - $73,463/year)
Alberta Transportation and Economic Corridors (TEC) serves as a North American leader in transportation systems, contributing to Alberta’s prosperity through safe, innovative, and sustainable infrastructure. TEC offers a rewarding environment with growth opportunities, work-life balance, and the chance to make an impact on Alberta’s transportation network. For more information, visit

QUALIFICATIONS

Required:

• A related two-year diploma in a related field (e.g., Dispatch, Emergency Management, First Responder). Equivalencies may be considered.
• Applications without cover letters demonstrating how your skills and experience relate to the role will not be considered. It will be used to assess writing and communication skills.
• Demonstrated ability to work both collaboratively within a team and independently while unsupervised.
• Proven ability to accurately and quickly enter data.

Preferred:

• Experience in emergency response, transportation operations, logistics, or public communications.
• Previous call centre or high-volume public inquiry experience, particularly in fast-paced or service-oriented environments.
• Proficiency in using digital platforms, mapping tools, and social media applications.

Equivalencies are:

• A minimum of two (2) years of related experience in lieu of formal education; a related one-year certificate and a minimum of one (1) year of related experience; or a related four-year university degree and no experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to

When Albertans hit the road—whether in a snowstorm, during wildfire season, or on a holiday weekend—they count on reliable, up-to-the-minute information. As a 511 Alberta Officer, you’ll be part of the team ensuring that timely updates reach travellers through our website, app, phone system, and social media. Your decisions and communication directly influence safety, mobility, and peace of mind across the province. This is fast-paced, meaningful work that matters—every single shift.
The 511 Alberta Officer sits at the nerve centre of the provincial highway system. You’ll analyze incoming information, coordinate with field and emergency teams, and deliver real-time updates to the public. Your ability to think critically, communicate clearly, and respond rapidly will be key to ensuring accurate and trustworthy messaging. Whether responding to traffic disruptions or weather-related events, you’ll play a vital role in shaping how Alberta moves.

Your key responsibilities include:

• Monitoring highway conditions, weather systems, and traffic activity using data feeds, cameras, social media, and radio.
• Verifying reports submitted by contractors, consultants, Parks Canada, and Alberta Transportation staff, ensuring accuracy before public release.
• Updating the 511 Alberta platforms—including alerts, maps, banners, and pop-ups—in response to incidents, changing conditions, and scheduled events.
• Engaging with stakeholders, emergency responders, and the public to collect, confirm, and respond to information and inquiries.
• Responding to public and media questions via email, phone, and social media using a professional, informed, and tactful tone.
• Collaborating with meteorologists, regional operations, police, and emergency agencies to coordinate highway communications.
• Troubleshooting issues with 511 Alberta systems (web, app, IVR, cameras), logging and reporting any deficiencies to vendors or technical teams.
• Training contractors, partners, and new team members on information reporting tools, standards, and 511 Alberta best practices.

This is a rotational shift-based position, including evenings, weekends, overnights, and holidays, as part of a 24/7 operation. Flexibility is essential, especially during major incidents or weather events.
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