POSITION SUMMARY

JOB DESCRIPTION: Responsible for customer service and accurate data entry. Will motivate repeat business to casino.

RESPONSIBILITIES:

• Establish a means of identifying players and effectively cultivating a relationship with them. The key factor to the player is “Service” and the Player’s Club is designed to be a superior form of Guest service.
• Promptly greet guests in a courteous and professional manner, enrolls new members in the Player’s Club, explains the advantages/benefits of membership in the Player’s Club.
• Encourage use of the Player’s Club Card
• Accurately record guest’s transactions/redemptions.
• Responsible for maintaining knowledge regarding the events/services in the Casino, assists with promotions as requested.
• Responsible for demonstrating courtesy, respect and sensitivity to the needs of every person, guests and co-workers.
• Maintains knowledge of all events in the property as a whole.
• Attends and/or facilitates all mandatory meetings and training.
• Maintains confidentiality at all times.
• Is sensitive to Native American Culture.
• Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
• Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
• Performs other duties as assigned.