71-400 Security Ambassador I at Ute Mountain Casino Hotel Resort

Towaoc, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Safety Practices, Observational Skills, De-escalation Techniques, Professionalism, Reliability, Attention to Detail, Critical Thinking, First Aid, Documentation, Patience, Kindness, Team Support, Policy Enforcement, Emergency Response

Industry

Gambling Facilities and Casinos

Description

Job Details Job Location: TOWAOC, CO 81334 Position Type: Full Time Job Shift: Any Summary/Objective Security Ambassadors play a crucial role in maintaining the safety, integrity, and hospitality of Ute Mountain Casino Hotel. They ensure a secure environment for guests, employees, and property by enforcing policies, responding to incidents, conducting patrols, and providing excellent customer service. Ambassadors are expected to remain visible but innocuous, act with patience and understanding, practice de-escalation techniques, and respond to emergencies with professionalism and care. This job description reflects a tiered role structure with three distinct levels (Security Ambassador I, Security Ambassador II, and Security Ambassador III). Each level builds upon the skills, responsibilities, and expectations of the prior. Advancement is based on demonstrated proficiency, experience, and organizational need. Key Accountabilities Security Ambassador Expectations (Applies to All Tiers) Maintain a visible, professional, and approachable presence to ensure safety and hospitality. Practice calm and respectful de-escalation techniques in all interactions. Enforce all casino, tribal, and regulatory policies fairly and consistently. Remain observant and responsive; report all safety or policy concerns. Respond quickly to emergencies, including medical incidents and evacuations. Maintain confidentiality and accurate documentation of incidents. Support a culture of service and protection by balancing enforcement with guest care. Security Ambassador I (Entry-Level) Conduct routine patrols of interior and exterior property areas. Monitor guest and employee behavior for safety and compliance concerns. Provide clear, courteous directions and support to guests and team members. Report suspicious activity or policy violations to supervisors promptly. Assist with door checks, age verification, and guest escort requests. Respond to medical calls and provide basic first aid until EMS arrives. Note observations, complete assigned logs and incident reports. Qualifications General (All Levels) Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License (background checks may be required). Must possess a valid driver’s license and be insurable under company policy. Must demonstrate professionalism, reliability, accountability, and attention to detail Must demonstrate a strong work ethic, sound judgment, and a high level of discretion and confidentiality. Ability to work flexible hours including nights, weekends, and holidays Must be fluent in English, both verbal and written. Must be able to write legible and coherent reports. Education High school diploma or GED required. Experience Security Ambassador I: Entry-level role. In addition to meeting the general and educational requirements, the ideal candidate will demonstrate a natural inclination for customer service, critical thinking in tense or uncertain situations, and a willingness to practice patience, professionalism, and kindness when faced with adversity. A service-oriented mindset, strong interpersonal skills, and a calm presence under pressure are key indicators of success in this role. Knowledge, Skills, and Abilities (KSAs) Security Ambassador I Basic understanding of safety and security practices (training provided) Strong customer service orientation and interpersonal communication skills Ability to remain calm, observant, and responsive in uncertain situations Willingness to learn protocols, write clear incident notes, and follow chain of command Professional appearance and demeanor suitable for a guest-facing role

Responsibilities

Security Ambassadors maintain safety and hospitality at Ute Mountain Casino Hotel by enforcing policies and responding to incidents. They conduct patrols, monitor behavior, and provide customer service while remaining visible and approachable.