Seeking a friendly, organized Membership Services Coordinator to manage the Club’s front desk operations, deliver exceptional customer service to families and members, maintain accurate records and systems, and positively represent Grenville Baker Boys & Girls Club in all community interactions.

PRIMARY PURPOSE

Manages the organization and operation of the Club’s front desk. Incorporates company mission, culture, goals, values, philosophies and policies into day to day work to maintain an inclusive environment and positive relationships with families, staff and community. Maintains confidentiality regarding the club and members information. Positively represents Grenville Baker Boys & Girls Club in all interactions with visitors, families, staff and community, and provides outstanding customer service. The membership service coordinator is part of the administrative team and will perform other duties as assigned

MAJOR FUNCTIONS/RESPONSIBILITIES

Communication and Customer Service

• Greet all visitors to the Club. Project professional and positive image in all interactions.
• Support and follow all Grenville Baker Boys and Girls Club policies and procedures.
• Ensure that all phone calls are answered promptly and that information is provided and requested in a courteous

manner.

• Handle requests/complaints promptly and with a high level of customer service when they are within the Membership

Services scope. Inform the Program Director of the request/concern immediately if additional guidance is needed.

• Respond to staff, families and members with sensitivity, interest and respect