We believe in being kind, generous and honest. That’s why, at the end of each night, we donate as much of our unsold food as possible to those who need it most. And why we support those experiencing homelessness through The Pret Foundation.
Pret is also a place of opportunity, that’s constantly creating. We’re growing fast all around the world. Where hardworking, passionate, wonderful people across the globe are given the chance to shine. (Like you).

And we work with those who also share our enthusiasm for our four values:

• Happy Teams, Happy Customers
• Amazing Standards Everyday
• Never Standing Still
• Doing The Right Thing

There’s more to the story, of course. But now, let’s talk about you, and the job…

• Meticulous, diligent, and confident; we are looking for a Helpdesk Manager to join our dynamic UK Maintenance Team.
• This role will report to Prets UK Head of Maintenance and covers our UK Equity estate. The post holder will work with the Head of Maintenance to set the direction, and standards for shop’s maintenance and management.
• You will help create processes to ensure that the service is to Pret’s high standards and represents value for money.
• You will lead our in-house helpdesk team to ensure all planned and reactive requests are managed effectively to ensure our shops remain well-loved, maintained, and compliant.
• You will be responsible for ensuring the helpdesk team are meeting and exceeding expectations regarding performance, defined metrics and benchmarks, and that standards and processes are followed to ensure effective customer service.
• This role is a permanent role based within our London Victoria Support Centre, 75B.