$80k Ford Service Advisor Opportunity at Coastal

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

80000.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organizational Skills, Vehicle Inspection, Warranty Claim Processing, Relationship Management, Sales, Technical Troubleshooting

Industry

Retail

Description

$80K STARTING AT $80,000 PER YEAR HERE WE GROW AGAIN! Classic Ford / Lincoln of Columbia, SC needs Automotive Service Advisors to help with our growing service department. Our service advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles in accordance with the manufacturer’s guidelines. The service advisor must establish and maintain positive relationships with our clients. What You Do: * Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order * Interact with customers to determine immediate service needs * Serve as a liaison between technicians and customers * Provide excellent customer service experience * Review service history, multi point inspection results and recommend service to clients * Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims Support service department goals by: * Improving sales of labor, parts, and accessories * Administer new and used vehicle warranty repairs in accordance with manufacturers requirements * Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer * Perform an active vehicle delivery with customer when work is completed * Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training Successful attributes and skills: * Excellent communication skills and ability to be a team player * Ability to minimize and redirect customers frustrations * Trainable * Outgoing and friendly personality with great customer handling skills * Professional appearance * Strong organizational skills * Technical certification a plus * Manufacturer training certifications Compensation and benefits: * Salary range starting at $80k for Ford Certified Service Advisors * Base range will be determined by competitive market rate for your skills, experience and performance * Bonuses are a part of your total compensation and will be based on achievement of specific business goals * Medical, Dental and Vision Plans * Vacation Time * 401k Plan * Paid training * Vehicle discounts

Responsibilities

Act as a liaison between technicians and customers to identify vehicle service needs and communicate value. Manage repair orders, perform vehicle walk-around inspections, and ensure high-quality customer delivery.