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811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound at Kotak Mahindra Bank

, , -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Problem Solving, Integrity, Continuous Improvement, Product Knowledge, Record Keeping, Sales Performance Monitoring, Pleasing Personality, Presentable, Customer Requirements Understanding, Script Following, Closing Sales, Adherence to Policies, Willingness to Learn

Industry

Banking

Description

811 Digital – Inbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Job Description Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Requirements Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts

Responsibilities

The role involves assisting in resolving customer queries and contacting potential or existing customers to inform them about products or services. Additionally, the officer will monitor sales performance and keep records of calls and relevant details.