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811 Digital - Outbound Team Coach-Digital Banking Kotak 811-CEC-VKYC at Kotak Mahindra Bank
, , -
Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Interpersonal Skills, Communication Skills, Training, Sales Strategies, Coaching, Feedback, Call Monitoring, Mentoring, Training Needs Identification, Retail Banking, Presentation Skills, Team Handling, Customer Contact Center, Quality Assurance, Functional Training, OJT

Industry

Banking

Description
JD – 811 CEC Trainer Exceptional interpersonal and communication skills Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training Drive sales targets and implementation of sales strategies devised for process. Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires. Monitor calls on functional and behavioral parameters. Has handled Nesting & OJT batches Excellent coaching and mentoring techniques Can identify Training needs based on call evaluation/ gap in product and process understanding Achieving their KRA month after month. 2nd and 4th Saturday will be weekly off Candidate Profile Minimum education – Graduate or Post Graduate Training preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality Must have excellent presentation and communication skills. Having a team handling experience would be desirable Experience in Retail Banking preferable
Responsibilities
The Outbound Team Coach is responsible for planning and facilitating training for new hires and existing employees, ensuring the effectiveness of training programs. They will also monitor calls and provide coaching and feedback to improve performance.