QUALIFICATIONS:

• Post-secondary Certificate or Diploma from a recognized institution in: 911 Emergency and Call Centre Communications or previous Police and Fire dispatch training and experience is considered an asset.
• Strong administrative and computer skills is considered an asset.
• Ability to adjust quickly to changing situations and priorities while accurately advising appropriate resources of situations.
• The ability to communicate effectively both orally and in writing.
• The ability to work in a dynamic environment, both independently and cooperatively as a Team.
• The ability to multi-task and work in a demanding, fast-paced environment.
• Knowledge of Federal, Provincial, and Municipal statutes is preferred.
• Working knowledge and understanding of geography, jurisdictional boundaries, latitude/longitude and civic addressing would be considered an asset.

PRE-EMPLOYMENT REQUIREMENTS:

• Must successfully complete and pass the critical skills assessment prior to the position start date.
• Must be able to obtain and maintain an RCMP Enhanced Reliability Security Clearance.
• Successful applicant must provide proof of qualifications.

The 911 Admin Support is responsible for providing 911 Emergency and Administrative support in Lloydminster operational Communications Centre (LOCC).

Duties

• Provide the first point of contact for Lloydminster 911 Public Safety Answering Point (PSAP) and initiate the appropriate response.
• Receive, assess and prioritize complaints and dispatch the RCMP, Fire Department and Community Peace Officers by operating the police radio.
• Provide critical support to both the public and emergency services personnel.
• Operate a multi-line telephone system.
• Efficiently operate computer monitoring systems and Computer Aided Dispatch (CAD) systems.
• Proficient use of digital and analog radio systems
• Complete audio recordings and typing of legal documents.
• Provide administrative support for RCMP members.
• Provide coverage for RCMP Admin Support () as required.

Other

• Other related duties as required.