988 Text and Chat Counselor - Part-Time (10341) at Baltimore Crisis Response, INC

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

24.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Text Communication, Chat Communication, Crisis De-escalation, Active Listening, Empathy, Trauma-Informed Care, Risk Assessment, Cultural Humility, Written Communication, Typing, HIPAA Compliance, Confidentiality, Evidence-Based Intervention

Industry

Mental Health Care

Description

Job DetailsJob Location: Remote - Baltimore, MD 00000Position Type: Part TimeEducation Level: High School / GEDSalary Range: $22.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: VariableJob Category: Counselors and Therapists988 Text and Chat Counselor 📍 Baltimore, Maryland 💰 $22.00-$24.00 Hourly 🕒 Part – Time | Shifts: 2:00AM-10:AM and 6:00PM-2:00AM| Every other weekend Being the Leader Communities Need in Moments of Crisis. About Us Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges. The Opportunity We’re seeking a 988 Text and Chat Crisis Counselor to join Baltimore Crisis Response, Inc. (BCRI) as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat. You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism. What You’ll Do Respond promptly to incoming text and chat messages through the 988 Lifeline platform Engage with users using active listening, empathy, and evidence-based crisis intervention techniques. Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed. Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times. Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources. Document all interactions accurately and promptly in electronic records per agency and legal requirements. Participate in regular supervision, debriefings, and training sessions. Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards. QualificationsQualifications High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). Experience Strong typing, written communication, and crisis de-escalation skills. Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis. Bilingual or multilingual skills are preferred. Work Environment & Equipment May require some onsite training Remote position with required internet connectivity and private, quiet workspace Equipment provided (laptop, headset) Must adhere to all HIPAA and confidentiality requirements Why Join BCRI 🏥 Medical, Dental, and Vision Insurance. 💼 403(b) Retirement Plan with employer match. 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays. 📚 Tuition Reimbursement & Professional Development Support. 💙 Be part of an innovative, impact-driven team shaping the future of crisis care. Make a Difference. Lead with Compassion. This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments. 👉 Apply today and become a guiding force for change.

Responsibilities

Counselors will serve as the first line of support via the 988 Suicide & Crisis Lifeline text and chat platforms, offering compassionate care, conducting risk assessments, and guiding individuals toward safety. Responsibilities include responding promptly to messages, utilizing evidence-based techniques, and providing appropriate referrals to local resources.