半导体客户质量经理_ME at Bosch Group

Suzhou, Jiangsu, China -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Disciplinary Leadership, Customer Satisfaction, Customer Communication, Escalation Management, Quality Metrics Monitoring, Improvement Concept Development, Customer Audits, Internal Coordination, External Coordination, Defective Part Analysis, Claim Management, Wafer Production, KPI Deployment, Team Development, English Fluency

Industry

Software Development

Description

Company Description Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. Job Description Job Summary: Shape the Future: You will take on the technical and disciplinary leadership for the SO customer quality team in China and adapt it across locations to changing conditions, such as markets and digitalization. You will specifically foster your employees and support their personal and professional development in a motivating environment. Take Responsibility: Your goal is to increase customer satisfaction. You will independently manage internal and external customers of the Semiconductor IPN and serve as a role model in appreciative and targeted customer communication. You are the first level of escalation and handle these independently. Implement Holistically: You will monitor the improvement of customer quality metrics for the SO products (throughput time, CRI, PPM numbers, long-runners, 8D quality) and develop innovative concepts for improvement. Implement Reliably: You will plan and coordinate customer audits and customer visits together with internal contact persons. Communicate in a Network: Cooperation with internal and external interfaces is important to you, and you strengthen collaboration across hierarchical and departmental boundaries. Especially with the ME/QMM-C-SO team in Germany, the sales and application team and all SO manufacturing sites and departments. Analyze Structurally: You will support the analysis of defective parts ( 0km failures, field failures, test failures) and ensure the sustainable implementation of improvements in the Semiconductor IPN. Job Responsibilities: Lead your team by example and provide guidance to the team Maintain customer relationship and pursue customer satisfaction with focus on external customers KPI deployment and monitoring Team member management and development Continuous improvement to focus on customer complaint handling Other tasks as defined by HoD in Germany or China Qualifications University degree in technical subjects, or other university degree + 5years work experience in technical field Several years of team management role, experience in quality management or manufacturing or development or project management Experience in quality field; Experience in claim management; Experience in customer communication; Experience In wafer production area. Fluent English Legal Entity: Bosch Automotive Products (Suzhou) Co., Ltd.

Responsibilities

The manager will provide technical and disciplinary leadership for the customer quality team in China, focusing on fostering employee development and increasing overall customer satisfaction. Responsibilities include monitoring customer quality metrics for Semiconductor IPN products and developing innovative improvement concepts.