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客户质量工程师_XC at Bosch Group

Suzhou, Jiangsu, China -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Complaint Handling, Technical Support, Communication Skills, Negotiation Skills, Automotive Industry Experience, Software Background, Problem Solving, FMEA, TS 16949, 8D Methodology

Industry

Software Development

Description

Company Description Job Description • 负责处理客户零公里及现场投诉。 • 建立并维护良好的客户关系，提升客户满意度和忠诚度。 • 对客户生产流程中与博世产品相关的组件处理进行检查，优化/纠正涉及博世产品的客户流程。 • 为客户提供技术支持，并协调在客户工厂进行预分析。 • 负责与客户就投诉处理（尤其是软件相关问题）进行沟通。 • 作为客户与公司内部之间的对接桥梁。 Qualifications • 本科或硕士学历，电气工程、软件工程或相关专业。 • 3年以上汽车行业工作经验（有整车厂工作经验者优先），具备汽车电子产品相关经验者优先。 • 熟悉TS 16949、FMEA，熟练掌握问题解决流程及8D方法。 • 具备客户投诉处理经验、技术支持客户经验，有软件相关背景者优先。 • 优秀的沟通与谈判能力。 • 英语口语及书面表达流利。 Additional Information

Responsibilities

The role involves handling customer complaints and maintaining good customer relationships to enhance satisfaction and loyalty. It also includes providing technical support and optimizing customer processes related to Bosch products.