Eastlink
Designated Office: On-site from 33 Alderney Drive, Dartmouth, NS or Remote (Work from Home)
Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.
We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
This position is remote and services our customers across Canada in all provinces that we operate in.

• Customer collections and credit functions across Canada (Wireless and Wireline) & Link Bermuda
• Working with customers with overdue accounts and applying sound judgment in negotiating payment arrangements while delivering high quality customer service
• Responding to customer account inquires and processing billing adjustments
• Call center environment that requires meeting call volume, collections, and quality targets
• Maintain accurate and detailed account notes