A/V Support Specialist at Strava

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

111000.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

A/V Systems Support, Video Conferencing, Troubleshooting, Customer Service, Google Meet, Zoom, Microsoft Teams, Conference Room Technology, Digital Signage, Networking Basics, Live Event Production, Ticketing Systems, Preventative Maintenance, Technical Documentation, Collaboration, Training

Industry

Software Development

Description

About This Role Strava serves as the app for active individuals. With a presence in over 185 countries and a community of 150 million athletes, Strava is the hub where connection, motivation, and personal achievements flourish. Regardless of your activity, gear, or goals, we assist you in discovering your group, conquering your breakthroughs, and continuing to progress. We are seeking a Senior A/V Support Specialist to join our Technology team. This role is responsible for ensuring the reliability, functionality, and user experience of audio-visual systems across all of our US and European office and event spaces. You will serve as the first line of support for A/V-related issues, provide setup and live event support, and work closely with IT and Facilities to create seamless meeting and collaboration experiences for employees. This position is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering exceptional internal customer service. We follow a flexible hybrid model that generally translates to more than half your time on-site in our San Francisco office — three days per week. What You’ll Do: A/V Operations & Support Provide day-to-day support for conference room A/V systems, including video conferencing (Google Meet), projectors, digital signage, microphones, and speaker systems. Assist employees and executives with meeting setups, including hybrid meetings and webinars. Troubleshoot and resolve technical issues related to A/V equipment, both in-person and remotely. Perform daily sweeps of conference rooms. Setup & Maintenance Set up and configure A/V systems for all-hands meetings, events, trainings, and external presentations. Monitor and perform regular testing and preventative maintenance on A/V infrastructure. Maintain inventory of A/V equipment and track deployment across meeting rooms and event spaces. Cross-Functional Collaboration Collaborate with IT Support, Facilities, and Workplace Experience teams to plan and implement A/V solutions for new spaces and renovations. Coordinate with vendors and contractors for installation, upgrades, and repairs. Provide training and documentation for end users and team members on A/V system usage. Documentation & Process Create and maintain technical documentation, usage guides, and troubleshooting procedures. Log issues and resolutions in the ticketing system to support trend analysis and continuous improvement. What You’ll Bring to the Team: We're looking for someone who has: 2–4 years of experience supporting enterprise A/V systems and video conferencing platforms. Strong understanding of conference room technology (Crestron, Logitech, Poly, Barco, etc.). Proficient with Google Meet, Zoom, or Microsoft Teams meeting platforms. Experience with troubleshooting common A/V issues (signal loss, feedback, connectivity, etc.). Excellent interpersonal and customer service skills with a proactive, solutions-oriented mindset. Nice to Have (But Not Required) Familiarity with networking basics and how they impact A/V performance (VLANs, QoS, bandwidth). Experience with live event production or streaming technologies. Hands-on experience with digital signage platforms and content management systems. Knowledge of ticketing systems like Jira, Zendesk, or ServiceNow. Compensation Overview: At Strava, we know our employees are the most important ingredient to our success, and our compensation and total rewards programs reflect that. We take a market-based approach to pay, and pay may vary depending on the department and your location. Salary ranges are categorized into one of three tiers based on a cost of labor index for that geographic area. We will determine the candidate’s starting pay based on job-related skills, experience, qualifications, work location, and market conditions. We may modify these ranges in the future. For more information, please contact your talent partner. Compensation: $105,000-$111,000. This range reflects base compensation only and does not include equity or benefits. Your recruiter can share more details about the full compensation package, including the range specific to your location, during the hiring process. For more information on benefits, please click here. Why Join Us? Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together. Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. California Consumer Protection Act Applicant Notice

Responsibilities

The A/V Support Specialist will ensure the reliability and functionality of audio-visual systems across US and European offices. This includes providing support for A/V-related issues, setting up equipment for meetings and events, and collaborating with IT and Facilities teams.