Date live:28/08/2025
Business Area:Corporate Digital Banking
Area of Expertise:Banking Operations
Contract:Permanent
Reference Code:JR-0000070335
Join us at Barclays as a A4 Transition Manager, where you will provide exceptional customer service while resolving more complex customer needs/requests.

To be successful as A4 Transition Manager you should have experience with:

• Customer service skills with a self-motivated and results focused attitude.
• Effective communication skills both written and verbal and the ability to listen and tailor the message based on the audience.
• Ability to meet/exceed targets and objectives and work under pressure to achieve migration targets.

Some other highly valued skills may include:

• Experience in dealing with Corporate Clients in a fast-moving environment.
• Experience of workflow management tools and other electronic systems relevant to servicing clients in a digital environment.
• Demonstrate and contribute to the team culture & values, ensuring a positive working environment is maintained.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in Knutsford.

ACCOUNTABILITIES

• Provision of customer service through various communication channels including chat, email and phone.
• Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
• Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

To provide exceptional customer service while resolving more complex customer needs/requests.