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AAP Hotline Operator - (Affiliated Contractor) (Required number-1) at IOM

Addis Ababa, Addis Ababa, Ethiopia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Receiving, Recording, Documenting, Communication, Information Sharing, CFM Databases, Microsoft Office, Word, Excel, Listening, Case Management, Referral Workflow

Industry

International Affairs

Description

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Under the overall supervision of the National Programme Officer (MEAL) and the direct supervision of the Programme Associate (Monitoring, Accountability and Learning – AAP), the AAP Hotline Operator will support the operation of the hotline by receiving, recording, and documenting complaints and feedback using the designated complaints and feedback recording template and by communicating cases to his/her supervisor to ensure timely responses. In detail, he/she will be responsible for the following duties and responsibilities. Under the overall supervision of the National Programme Officer (MEAL) and the direct supervision of the Programme Associate (Monitoring, Accountability and Learning – AAP), the AAP Hotline Operator will support the operation of the hotline by receiving, recording, and documenting complaints and feedback using the designated complaints and feedback recording template and by communicating cases to his/her supervisor to ensure timely responses. This is a AAP Hotline Operator - position under an Affiliated Contract (non-staff) equivalent to UG(G3). Required number: one(1)

Responsibilities

The AAP Hotline Operator will support hotline operations by receiving, recording, and documenting complaints and feedback using the designated template. This involves communicating cases to the supervisor to ensure timely responses regarding migration services.