HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Our Outpatient services specialize in treatment mental health and substance use disorders with treatment and skills groups, as well as community resources.
Outpatient programs provide trauma-informed care aimed at reducing the harmful impacts of substance use. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience geared towards addressing each client’s specific needs and goals. Outpatient programs provide Individual and group therapy, individualized case management, treatment planning, drug and alcohol counseling, crisis intervention, and connection to social support services.

QUALIFICATIONS:

Education, Credentials, and Experience

• High School Diploma/GED.
• Experience in outreach, case management, or similar role in health or social services
• First Aid Certified within 60 days of employment.
• CPR Certified within 60 days of employment.
• Valid California driver’s license.
• Bachelor’s degree in counseling, Social Work, or related field preferred.
• Current registration or certification with a Drug and Alcohol Certification program recognized by DHCS preferred.
• Experience working within the Santa Clara County –Department of Behavioral Health Services system preferred.

Background Clearance

• Ability to obtain and maintain satisfactory background check.
• Ability to obtain and maintain live scan clearance.

Knowledge

• Working knowledge of community health worker/peer support services.
• Knowledge of the criminal justice system.
• Knowledge of mental health and substance abuse recovery principles and resources; including Co-occurring disorders and trauma informed treatment.
• Knowledge of cultural stigmas of counseling and treatment services.
• Knowledge of principles and techniques of social work, case management, crisis intervention, client centered counseling, and group facilitation.
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
• Verbal and written skills in one of the County’s threshold languages, including Spanish, Vietnamese, Tagalog, Mandarin/Cantonese preferred.

We will consider for employment qualified applicants with arrest and conviction records

INDIVIDUAL TREATMENT RESPONSIBILITIES:

• Provide preventive health education and navigation services to Medi-Cal members receiving outpatient substance use and behavioral health care.
• Assist clients in accessing medical, dental, behavioral health, and social services, including housing, transportation, and food assistance.
• Deliver culturally responsive outreach services to underserved communities impacted by challenges of homelessness, substance use, and reentry from the criminal justice system.
• Support clients in managing chronic conditions, preventing disease progression, and understanding treatment plans.
• Promote awareness and facilitate access to services for perinatal care, oral health, reproductive health, aging, and environmental health issues.
• Serve as a trusted liaison between clients, care teams, and community resources, building rapport through lived experience and cultural alignment.
• Engage in domestic and community violence prevention efforts through education and referral services.
• Collaborate with multidisciplinary teams, including clinicians, counselors, and case managers, to support holistic, client-centered care.
• Maintain accurate documentation and reporting in compliance with Medi-Cal, program, and agency standards.

TREATMENT SETTING RESPONSIBILITIES:

• Conducts community outreach and education workshops.
• Attends required trainings and meetings.
• Support peer mentor and clinical team with planning and facilitating client celebrations and special events as assigned (i.e. Completion Ceremonies, Pro-Social activities and Family Nights).
• May be asked to work on a weekend or during after-hours for crisis stabilization, community education, resource fairs, and special events.
• In addition to providing services at the agency’s main site, services may be provided off-site to assist in engaging clients in treatment.
• Possibility of home visits and/or in-custody peer support services and case management.
• Driving clients to support with clinical needs/or participate in rehabilitative activities (i.e., driving client to social services department or driving client to a social recovery event while providing community health support).

DOCUMENTATION RESPONSIBILITIES:

• Collaborate with Peer Mentor, Case Manager, Care Coordinator, client, and other available internal and external resources to assist in developing/maintaining care plans, transition plans, progress notes, and appropriate updates in support of the health and recovery needs of the client as appropriate. Properly document all support services sessions in a timely manner.
• Maintain accurate records by entering documentation into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluation requirements.
• May participate in Community Health Worker Chart/ Utilization Reviews for preparation of program audits as needed and/or appropriate.
• Be responsive and pro-active in all correspondence with referring parties, judges, probation and parole officers, social workers, and the Quality Improvement Dept. via treatment status reports, phone calls, faxes, etc. as appropriate.
• Will work with Case Manager or Clinician to provide informed, written status reports to the above entities as appropriate.
• Will assist in providing written progress reports/narratives to Clinical Program Manager or Directors as requested.

OUTREACH RESPONSIBILITIES:

• Refer individuals to HealthRIGHT 360 for substance use and mental health services.
• Provide direct community outreach and health educational workshops, groups or programs to targeted populations.
• Participate in health fairs, neighborhood community activities, screenings, and special events.
• Assist in the planning and coordination of community health fairs and events such as Sister 2 Sister.
• Assist in the development and implementation of a marketing campaign to the community served by HealthRIGHT 360.
• Maintain comprehensive documentation for data collection; and provide statistical data and/or reports per grant requirements.
• Meet or exceed outreach performance measures expectations.

PRODUCTIVITY AND COVERAGE RESPONSIBILITIES:

• Must achieve service delivery goals as set forth by the program requirements.
• May be required to meet service delivery goals at other Santa Clara County Behavioral Health programs.
• Ensures coverage during absences or unplanned events by coordinating with team members and management.
• Adjusts workload as necessary to ensure uninterrupted service delivery, including stepping in to provide support during peak demand times or staff shortages.
• Adheres to the program’s scheduling protocols to maintain appropriate client-to-provider ratios.
  And other duties as assigned.