ABA Recruiter & Staffing Coordinator (US Healthcare) - EST Hours (Remote) at ISTA Solutions Inc

, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Recruitment, Staffing, Healthcare Coordination, Communication, Emotional Intelligence, Problem-solving, Customer Service, Onboarding, Screening, Interviewing, MS Office, Outlook, Attention To Detail, Organization, ABA Therapy Knowledge

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. Our client provides ABA Therapy Services, supporting families and clinicians through thoughtful, well-coordinated care solutions. Their work requires empathy, attention to detail, and strong communication skills in a sensitive and rewarding environment. In this role as an ABA Recruiter & Staffing Coordinator, you’ll act as the key point of coordination between clinicians and families, ensuring cases are staffed efficiently and services begin smoothly. PLEASE NOTE: Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings). Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. Work Environment: Fully remote. Job Responsibilities (not limited to): Coordinate and fill cases by matching available and suitable BCBAs (Board Certified Behaviour Analysts), RBTs (Responsible Behaviour Technicians) and BTs (Behavioural Therapists) with families. Sourcing, screening and interviewing of potential top talent for available cases. Communicate with clinicians and families to ensure appropriate coverage. Onboard clinicians and prepare them to begin providing services. Manage sensitive, nuanced customer service interactions with professionalism and care. Ensure all coordination is accurate, timely, and well-organized in a fast-paced environment. Industry Experience: ABA experience is a plus, but not essential. Previous experience as a Recruiter in the healthcare industry. Soft Skills (Essential): Excellent English communication and fluency. High emotional intelligence and strong intuition. Friendly, patient, and empathetic personality. Highly organized, detail-oriented, and able to move quickly when needed. Strong problem-solving and “puzzle-piece” matching ability. Technical Skills: Basic computer skills. Comfortable navigating MS Office and Outlook. No advanced Excel skills required. If you are not contacted within 14 working days, please consider your application unsuccessful.

Responsibilities

The role involves coordinating and staffing ABA therapy cases by matching clinicians with families and managing the end-to-end recruitment process. You will also handle onboarding, maintain clear communication with all stakeholders, and ensure efficient service delivery in a sensitive environment.