Aboriginal and Torres Strait Islander Liaison Officer at ACT Health

City of Edinburgh, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

116592.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cultural Safety, Patient Advocacy, Customer Service, Liaison, Stakeholder Engagement, Emotional Support, Multidisciplinary Collaboration, Case Management

Industry

Hospitals and Health Care

Description

Employment Type: Part Time, Permanent Position (25.72 hours per week) Classification: Administrative Service Officer Level 6 (603937) Salary: $102,657 – $116,592 Pro Rata (Plus 12.5%25 Super) Location: North Canberra Hospital Section: Allied Health Services Closing Date: 16th June 2026 What can we offer you: • City living without the traffic – click here to see why you should live in Canberra. • Competitive pay rates and excellent working conditions within a tertiary hospital. • Salary Packaging with many options that provide full fringe benefits tax concessions. • Flexible working conditions. To find out more on what a career at CHS can give you, the benefits of working with us and why Canberra is Australia's happiest city click here: Benefits of working with us - Canberra Health Services (act.gov.au) About the Role: An exciting opportunity exists for an Aboriginal and Torres Strait Islander person who is empathetic, enthusiastic, and compassionate, to join our dynamic and evolving team. The successful applicant will be expected to provide high-quality customer service to Aboriginal and Torres Strait Islander consumers as well as staff of CHS. We are seeking an experienced Aboriginal Liaison Officer who will be based at North Canberra Hospital. There will be a requirement to travel to other locations, including Clare Holland House, to support operational need and to attend meetings and professional development. The Aboriginal and Torres Strait Islander Liaison Service at North Canberra Hospital is responsible for supporting high quality, culturally safe care of Aboriginal patients and families across a range of critical and acute care areas of North Canberra Hospital and Clare Holland House. These include the medical and surgical inpatient wards, Intensive Care Unit, Coronary Care Unit, the emergency department, adult and older person mental health inpatient wards, maternity and special care nursery wards and a range of adult outpatient clinics. The Aboriginal and Torres Strait Islander Liaison Service (ALO Service) provides cultural, emotional and wellbeing support to patients and their family. They work closely with ALOs at other health services across the ACT and surrounding areas. The successful candidate will provide liaison and advocacy between patients, their families, staff and external organisations as appropriate. The successful candidate will work within a small team environment as well as participate in multidisciplinary teams. This position will also participate in quality initiatives that enhance service delivery for Aboriginal and Torres Strait Islander communities both locally and southern NSW. This role is responsible for establishing and embedding positive relationships with Aboriginal and Torres Strait Islander consumers, their families and community. From 1st July 2026, North Canberra Hospital Aboriginal Liaison Officers (ALOs) will report to and be managed directly by the CHS Manager of the Aboriginal and Torres Strait Islander Health Hub. The successful candidate will continue to work within a small team environment as well as participate in multidisciplinary teams and will be expected to provide high-quality customer service to Aboriginal and Torres Strait Islander consumers as well as staff of CHS. Note: This is a designated position in accordance with s42, Discrimination Act 1991 and is only open to Aboriginal and/or Torres Strait Islander people. Aboriginal and/or Torres Strait Islander heritage is mandatory and therefore confirmation may be requested. For more information regarding the position duties and selection criteria click here for the Position Description. Please note prior to commencement successful candidates will be required to: • Undergo a pre-employment National Police Check. • Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy. To Apply: Please apply online by submitting: · A copy of a current curriculum vitae (CV) and details for at least two (2) professional referees. One (1) of your referees must be a current or former line manager; AND · A story (pitch) about you (maximum 500 words) describing your areas of interest within the acute hospital setting in a designated Aboriginal or Torres Strait Islander position. You should take into consideration the selection criteria when drafting your pitch. The two documents are required and must be submitted to be considered for the role. ***Please note applications submitted via an agency will not be accepted for this position*** Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website. Our Vision: creating exceptional health care together Our Role: to be a health service that is trusted by our community Our Values: Reliable, Progressive, Respectful and Kind CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply. If you would like further information regarding this opportunity, please contact Felicity Hamilton at Felicity.Hamilton@act.gov.au #LI-DNI A merit pool may be created from this recruitment process and remain valid for 12 months. This pool may be used to fill both permanent and temporary positions across CHS. #LI-DNI

Responsibilities

Provide cultural, emotional, and wellbeing support to Aboriginal and Torres Strait Islander patients and families within acute care settings. Act as a liaison and advocate between consumers, hospital staff, and external organizations to ensure high-quality, culturally safe care.